General sales conditions

General sales conditions

The Culture & Savoir association sells products intended to help finance its activity. The offers are valid while stocks last and as long as they appear on the site. The sale is only offered to buyers residing and being delivered to the metropolitan territory. By ordering on the site, our customers acknowledge having read and accepted them.
Personal data :
The data collected is only used to be able to fulfill the order; they are accessible by the people responsible for preparing and sending the order. They can be transmitted to banking establishments for payment execution.
The data controller is Mr. Chikirou Farid.
In accordance with the Data Protection Act of January 6, 1978, a right of access and rectification is possible by contacting us at the following address admin@culture-savoir.fr
Subject:
These general conditions of sale exclusively govern sales made on its website by the Culture & Savoir association 7 rue Stéphane Coignet 69008 Lyon - France and whose president is Yanis Chikirou.
Products:
The products offered are for the most part the books used by our association
Price:
The prices are indicated in euros including VAT, excluding shipping costs; these are the prices in effect at the time of the order that are applicable to it.
The commands:
The ordering process includes several steps:
1) The user selects on the site the products he chooses and indicates the desired quantity;
2) A summary of his order is offered to him; the Internet user has the possibility of correcting his order
3) The user confirms his order: by confirming the order, the user acknowledges his payment obligation
4) Once the order has been confirmed, the Culture & Savoir association sends an acknowledgment as soon as possible to receive the order.
Payment:
Online payment can be made by bank card or Paypal; your payment information will not be retained after payment.
Payment by check is allowed; it must be sent as soon as possible by post to the address next: Culture & Savoir Association 7 rue Stéphane Coignet 69008 Lyon - France, accompanied by a copy of the order
Orders paid by check will only be taken into account after cashing the check, domiciled with a French bank.
Delivery:
We can only ensure the shipment of the products offered to people domiciled in mainland France at the address indicated when ordering. The delivery times or period are indicated for each product at the time of order; as far as possible, we proceed to a group shipment. If that is not possible, the delivery costs of additional items are the responsibility of the association. Packages are sent by post and the transfer of ownership takes place when the package is delivered by post.
Right of withdrawal:
Pursuant to article L121-17 I of the consumer code, you have the right to withdraw from the present sale, without giving any reason, within fourteen days.
The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the property (or of the last property if several packages from the same order are required).
To exercise the right of withdrawal, you must notify us at Association Culture & Savoir 7 rue Stéphane Coignet 69008 Lyon - France your withdrawal decision, by means of an unambiguous declaration (for example, letter sent by post, fax or email). You can use the model withdrawal form but it is not compulsory ( https://www.service-public.fr/particuliers / vosdroits / R38397)
For the withdrawal period to be respected, it is sufficient that you send your withdrawal decision before the expiration of the withdrawal period.
Effects of withdrawal
In the event of withdrawal from you, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable if applicable, a delivery method other than the less expensive standard delivery method offered by us).
This refund will be made without undue delay and no later than fourteen days from the day we are informed of your withdrawal decision.
We will refund using the same means of payment as you have used for the initial transaction; in any event, this reimbursement will not incur costs for you. We can defer the refund until we have received the good or until you have provided proof of shipment of the goods, the date chosen being that of the first of these facts.
You must return or return the goods to us without undue delay, at the latest fourteen days after that you have communicated to us your decision to withdraw from this contract. This deadline is deemed to be respected if you return the goods before the expiration of the period of fourteen days. Your responsibility is not engaged that with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.
You will have to bear the direct costs of returning the items.
Guarantees:
In application of the consumer code (article L211-4, L133-3 and R111-1), we are responsible for the conformity of products ordered during the 2 years following the purchase. You must notify us by courier and we will consider repair, replacement or refund if the first two solutions cannot be implemented.
(The mentions concerning the legal guarantee must appear in a box)
The guarantee for hidden defects provided for in articles 1641 to 1648 and 2232 of the civil code also applies.
These guarantees apply without prejudice to the right of withdrawal.
Complaints:
Your complaints concerning your order should be addressed to: admin@Culture-savoir.fr
You can also call us on 09 82 54 01 61;
If you are not satisfied with the answer we give you, you can contact the payment platform online disputes set up by the European Commission.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
Mediation:
In accordance with the decree of October 30, 2015, you can use a mediation service; informations You will be given additional information on the following site: http://www.economie.gouv.fr/mediation- consumption.
Applicable law and jurisdiction:
Any disputes arising from your order are governed by French courts according to French law. "
        

Association Culture & Savoir
7 rue Stéphane Coignet
69008 Lyon - France
+33 (0)9 82 54 01 61




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